Our philosophy

Quality Assurance

Our service is regularly appraised by the sector regulatory bodies. We constantly review our control procedures to make sure that every element of our service and every Allied Healthcare worker is fully compliant.

Recruitment process

As part of our recruitment process, every applicant undergoes a face-to-face interview. There is a thorough vetting procedure that includes the following:

– A Barring and Disclosure Service (formerly CRB) check, Enhanced Disclosure in Scotland
– Written references from a candidate’s previous two employers
– A full employment history, with all gaps explained
– Verification of a candidate’s identity
– Verification of Nursing and Midwifery Council PIN number (if applicable)
– Work permit status (if applicable)
– Verification of qualifications and training certificates
– Declaration of physical and mental fitness
– Immunisation status

Staff Training

We are fully committed to ensuring that all of our employees receive comprehensive training. We equip them to carry out their specified job role to the highest standards. All new recruits undergo a mandatory training and induction programme.

That includes:

– Health and safety
– Fire prevention
– First aid and life support
– Infection control
– Food hygiene
– Safeguarding
– Moving and handling
– Medication management

New recruits to the care industry or Newthings Healthcare, also receive training on:

– Core values
– Code of conduct
– Policies and procedures

Specialist training is carried out when it s required. All staff must have the mandatory training and experience if caring for those with complex needs.

Our trainers support every individual in their learning by close monitoring, observation and assessment in the classroom.

Employees shadow an experienced worker as part of their induction in addition to classroom based training.

Health and Safety

We care about our people.
We care about the people who rely on us.
And we care about the environment in which they live and work.

The safety of our employees, customers and third parties is paramount. We believe that everyone has the right to work in a safe and healthy workplace.

We will meet our legal obligations in the Health and Safety at Work Act, the Environmental Protection Act and other related legislation. Through good practice we strive to exceed minimum standards.

The Executive Board has overall responsibility for ensuring that we maintain high standards of health, safety and environmental management.

We identify and assess risks across the whole business and implement measures to reduce and take actions for further improvements. We strive to prevent all health, safety and environment incidents and have systems in place for reporting and investigating incidents to share the learning and help prevent similar incidents.