Our Service to You
Discover more about our extensive range of professional services. We constantly update this page, but if you still can’t find what you’re looking for, please feel free to get in touch with us – we will be more than happy to help.
Complex Care
Should you have complex care requirements, such as support with administering complex medication, we can provide the support of highly skilled healthcare professionals, with specific skills, tailored to meet your complex requirements.
Social Companionship
We can provide a Healthcare Assistant or Support Worker to sit, chat and read with you, providing the company you need to make you feel comfortable and at ease.
24 Hour Care
As your condition deteriorates, you may need 24 hour attention and care. We can provide healthcare professionals to provide you with round the clock one-to-one care.
Partnership Approach
If you currently receive palliative care support from other organisations, such as Social Services, Local Authorities or charitable bodies, we are able to work in partnership with them to ensure a consistent approach to your care is adopted.
Emergency Response
We offer an emergency response service to support patients with a terminal illness during times of crisis. We understand that in a crisis situation you need us to react quickly and you may need a care package to start immediately.
In such circumstances we will carry out an emergency assessment in order to facilitate a faster response, so that you are able to return home as quickly as possible. We will work in partnership with other healthcare professionals such as GPs and hospital Doctors, to ensure that all of your care needs are met.
Companionship
The comfort we feel in our home is like no other. It is the place that you feel most relaxed and happy. However, as family members grow up and move in to their own homes, you may find your house isn’t as busy as it once was, and there aren’t as many people around to give you that extra hand when you need it.
Newthings Healthcare companionship service gives you the support you need to live independently, providing you with the assistance of a Healthcare Assistant or Support Worker at times to suit your convenience. Our social companionship service is most suited to individuals who will benefit from having the reassurance that someone is there with them to offer support when it is needed. It also provides peace of mind for family members who are unable to regularly visit, as they know their loved one is being cared for.
Our Carers, who are carefully selected to match your personality and requirements, will provide company and conversation, as well as providing support with household and social activities. Your service is tailored to your requirements and can be adapted to meet your changing needs. We will also arrange for you to meet your Carer before your care package commences to ensure that you are happy.
What is Included in the Service?
Company
As part of our social companionship service, your Carer will spend time with you, whether that is spent sitting and chatting, looking through old family albums, watching television, or going out for short walks, they will be able to provide the company and reassurance that you need. Having someone to sit with may be just the thing you need to brighten up your day.
Household Activities
If you have reduced independence, our Carers can assist you with light housekeeping tasks, such as dusting, vacuuming, washing, ironing, and changing bed linen. In addition, they can support with meal preparation, taking into account your food preferences and desired meal times. They can also assist with your food shopping where required.
Daily Routine
If you have trouble keeping track of what you need to do and when, your Carer can support you with your daily routine. They can provide you with reminders to do things, such as when to take your medication, to attend Doctors appointments, to write Birthday cards, to feed the dog and many other useful things that help you to remain independent.
Day Trips Out
In addition to helping you with short day-to-day outings, your Carer will be happy to accompany you on day trips, allowing you and your family to relax, safe in the knowledge that you are getting the personal attention you require whilst out on your trip. Whether you are planning a trip to a museum or a trip to a local park, our Carers will support you whilst you are out of your home. They can also assist you with making travel arrangements and transporting mobility equipment, should you need it.
Social Activities
Wherever possible, we will encourage you to engage in social activities. That may be to attend a local club, or to meet with friends for a chat and a cup of tea. Your Carer will be on hand to support you whenever needed.
Hospital to Home
When admitted to hospital, you may look forward to returning to your own home, to recuperate in the place where you feel most comfortable and relaxed. With increased care requirements, you may fear that you will not be able to go home, and instead will need to move in to a nursing or residential home.
Our hospital to home service can enable you to return home after a stay in hospital, we can help you to settle back in to your familiar surroundings.
Whether you require a high level of care, or just some support with activities of daily living during your recuperation period, we can provide a Healthcare Assistant or Support Worker to assist you.
Is this service the right one for me?
Our high quality hospital to home service is most suited to an individual who is:
Currently an in-patient in hospital, wishing to return home immediately after being discharged
Due to be admitted to hospital and will require support after they have been discharged
In need of practical help or advice about returning home after leaving hospital
Already at home and in need of extra support following a recent stay in hospital
Whatever your circumstance, we can offer a service tailored to meet your individual needs.
Post-Operative Care
Our post-operative care is usually planned in advance of your hospital admission. This ensures that every element of your care package is organised to commence from the moment that you are discharged from hospital.
Transport
As part of our hospital to home service, we will support you with your transfer from hospital, making sure you feel comfortable at all times. We can arrange for a Nurse, Healthcare Assistant or Support Worker to meet you at the hospital and, where required, can organise transport on your behalf.
Equipment
We can liaise with the hospital Discharge team to ensure that any required equipment has been installed in your home, for example hoisting equipment. In addition, we will ensure that a full risk assessment is carried out in your home to make sure it is completely safe for your return.
Training
Our service is tailored to meet your individual requirements. Should you have any specific care needs, we can ensure that your Carers have received bespoke training in preparation for your discharge from hospital.
Emergency Response
We understand that hospitals are not always able to give substantial notice before arranging your discharge. Should you need us to respond quickly, our service can often commence within 48 hours of your initial enquiry. Our Care at Home Team can liaise and work closely with your G.P, hospital Doctors, Nurses, Discharge Teams and Social Workers to ensure you have a smooth transition from hospital to home.
Personal Care
When faced with illness or immobility, it can be a struggle to carry out everyday activities that you may have once performed with ease. Our discreet personal care service is designed to support you with your day-to-day living, as well as providing you with the encouragement and emotional support that you may need to remain living independently.
Our personal care service can support you with getting in and out of your bed, dressing, administering medication, bathing and continence care, at a time to suit your convenience. Maintaining your dignity is of paramount importance to us, which is why our Carers will ensure you feel comfortable at all times.
Bathing
Your Carer is able to fully support you with your bathing requirements. They can assist you in getting in and out of the bath or shower safely, as well as washing and drying your hair and body, if required. Should you be able to bathe independently, they are able to sit with you and offer support when needed; giving you peace of mind that someone is there to ensure your safety.
Dressing
Fastening buttons and zips, and tying laces are simple processes to most however, for many individuals such things can become impossible tasks. If you need help getting dressed and undressed, you can rely on our Carers to provide support to make things easier for you.
Bed Routine
Our Carers are able to assist you getting in and out of bed, at a time which suits your own routine. In addition, we can also provide support with hoisting, as required.
Continence
We are able to support both your urinary and faecal continence whilst preserving your dignity, at all times. Your Carer can help you to get to and from the toilet and, where required, will monitor your personal hygiene in order to ensure your health and comfort. This can include changing catheter and stoma bags, incontinence pads and sheets, and help with bathing and changing clothing.
Meal Times
As part of our personal care service, our Carers are able to support you with all aspects of meal times. This can include assisting with your weekly shop, helping with the preparation of your meals, and managing the food in your house.
Household Tasks
Our Carers can assist you with light household duties as part of your personal care service and will help with tasks such as laundry, vacuuming and washing up. If you are able to complete these tasks yourself, in order to maintain your independence our Carers can just be on hand to offer support where required.
Medication Assistance
You may sometimes forget to take your prescribed medication, or may struggle to take it the correct way, which could put your health at serious risk. Our Carers are able to alleviate this worry by prompting you to take your medication and ensure you’re taking the right dosage, at the right time. If remembering to take your medication is not a problem, but you’re unable to physically take it due to your condition, our Carers may be able to help administer your medication, provided there is a clear prescription to follow.
Night Care
We all know that a good nights sleep is essential for our everyday wellbeing and for the more vulnerable, an unsettled night can lead to greater care requirements throughout the day.
With this in mind, care and support throughout the night in the form of a night care service can be equally as important as providing care throughout the day.
How can we help you?
By offering two levels of night care services; Waking Night and Sleeping Night, Newthings Healthcare can ensure that the night time hours for you or a loved one pass with comfort and confidence.
By providing experienced Support Workers or Healthcare Assistants to support you throughout the night, we can ensure that you feel relaxed and assured that you are not on your own during the time you feel most vulnerable.
Our healthcare professionals can be there throughout the night to ensure that if you need assistance you are able to move about the house with safety, or alternatively, just be there for the reassurance that if you wake in the night you are not on your own.
We can support with positive night time routines such as bathing, domestic tasks like changing bedding and ensuring there are clean and suitable night clothes available. Evening drinks and meals can be prepared so that in the night the need to move around the house is less and our Carers and Nurses can take way the anxiety of toileting alone.
Our service can be provided on a long or short term basis and can be delivered at intervals to suit your convenience. So, whether your family would benefit from some respite, you are recovering from a period of illness or you require short term holiday cover, we can adapt our service to meet your individual requirements.
Sleeping Night Care
Our Sleeping Night service has been designed to promote confidence and independence for those who do not require complex or on-going support throughout the night. Your Sleeping Night Carer will retire to an allocated bedroom once you are settled in bed and be on hand should you need them at any time*.
As part of our Sleeping Night service, our Carers will be able to assist if you wake in the night with getting in and out of bed, toileting, preparing a drink or small snack or just being there to provide the reassurance that you’re not on your own.
Waking Night Care
Our Waking Night service may be more suited to your care needs if you require increased attention throughout the night or you are awake for extended amounts of time.
As part of our Waking Night service, your carer will be awake and alert at all times through the night; on hand for whatever you might require. They will be able to support with all your care needs whether they are complex or social and be available to offer you companionship, assista]nce with medication and address any safety concerns you may have, offering you complete reassurance at any hour.
Key decisions such as what time you want to start getting ready for bed and what time you feel you are ready to go to sleep are still your own and our Carers will work to what you require with no pressure of time constraints.
A service that changes as you do
We understand that your care requirements may change as your condition improves or deteriorates. As a result we offer a flexible service that can be regularly reviewed and adapted at any time to suit your needs.
It is quite common following a stay in hospital or a change in surroundings or personal circumstances that you’re not going to know exactly what level of support you require during the night. In these cases, we will look to review your care needs over the first few days of your return home and work closely with you and your family to ensure the safest and most appropriate level of care is provided.
Palliative Care
When you are suffering from a life-threatening illness, it can be a painful time for both you and your loved ones. Our palliative care service aims to support you during this difficult time, making life more comfortable for everyone involved.
Our palliative care service supports adults who have been diagnosed with a life-threatening illness, whether that is terminal or curable, who wish to remain living in the comfort of their own homes. This service can be provided at all possible stages of illness, including pre-diagnosis, diagnosis, treatment, cure, death and bereavement.
The main objective of our service is to achieve the best quality of life for you, as well as your family. We understand that your family and friends may have strong feelings about your condition and it may be difficult for you to express your feelings for fear of upsetting them. We can help you and your loved ones to discuss your feelings and provide extra support, should your loved ones need to take a break. In addition, we can provide support through periods of bereavement.
As part of our sensitive palliative care service, we ensure that you are treated as an individual, with dignity and respect. We will provide you with a personalised care plan that will take into account your needs, preferences and choices. We also like to ensure continuity of care, which is why we only select a small amount of Carers to work with you and get to know your personality and preferences.
Ongoing Support
Caring for someone with a long-term condition or illness can last for a short period of time or can continue for many years. In the initial stages of your diagnosis, our Carers can assist you when attending hospital appointments, being there to support you when you receive good or bad news, and supporting you every step of the way through the stages that follow.
We are able to provide support following treatments for your illness and can provide a wide range of services to ensure you are comfortable and are able to remain as active as possible, this includes personal care, social companionship and complex care. This can be provided at intervals to suit your convenience from shorter calls through to 24 hour care.
Personal Care
Our personal care service supports you with your morning and evening routines, bathing, dressing, continence care, medication prompts and meal preparation.
Complex Care
Should you have complex care requirements, such as support with administering complex medication, we can provide the support of highly skilled healthcare professionals, with specific skills, tailored to meet your complex requirements.
Social Companionship
We can provide a Healthcare Assistant or Support Worker to sit, chat and read with you, providing the company you need to make you feel comfortable and at ease.
24 Hour Care
As your condition deteriorates, you may need 24 hour attention and care. We can provide healthcare professionals to provide you with round the clock one-to-one care.
Partnership Approach
If you currently receive palliative care support from other organisations, such as Social Services, Local Authorities or charitable bodies, we are able to work in partnership with them to ensure a consistent approach to your care is adopted.
Emergency Response
We offer an emergency response service to support patients with a terminal illness during times of crisis. We understand that in a crisis situation you need us to react quickly and you may need a care package to start immediately.
In such circumstances we will carry out an emergency assessment in order to facilitate a faster response, so that you are able to return home as quickly as possible. We will work in partnership with other healthcare professionals such as GPs and hospital Doctors, to ensure that all of your care needs are met.
Holiday Care
We all know that a good nights sleep is essential for our everyday wellbeing and for the more vulnerable, an unsettled night can lead to greater care requirements throughout the day.
With this in mind, care and support throughout the night in the form of a night care service can be equally as important as providing care throughout the day.
How can we help you?
By offering two levels of night care services; Waking Night and Sleeping Night, Newthings Healthcare can ensure that the night time hours for you or a loved one pass with comfort and confidence.
By providing experienced Support Workers or Healthcare Assistants to support you throughout the night, we can ensure that you feel relaxed and assured that you are not on your own during the time you feel most vulnerable.
Our healthcare professionals can be there throughout the night to ensure that if you need assistance you are able to move about the house with safety, or alternatively, just be there for the reassurance that if you wake in the night you are not on your own.
We can support with positive night time routines such as bathing, domestic tasks like changing bedding and ensuring there are clean and suitable night clothes available. Evening drinks and meals can be prepared so that in the night the need to move around the house is less and our Carers can take way the anxiety of toileting alone.
Our service can be provided on a long or short term basis and can be delivered at intervals to suit your convenience. So, whether your family would benefit from some respite, you are recovering from a period of illness or you require short term holiday cover, we can adapt our service to meet your individual requirements.
Sleeping Night Care
Our Sleeping Night service has been designed to promote confidence and independence for those who do not require complex or on-going support throughout the night. Your Sleeping Night Carer will retire to an allocated bedroom once you are settled in bed and be on hand should you need them at any time*.
As part of our Sleeping Night service, our Carers will be able to assist if you wake in the night with getting in and out of bed, toileting, preparing a drink or small snack or just being there to provide the reassurance that you’re not on your own.
Waking Night Care
Our Waking Night service may be more suited to your care needs if you require increased attention throughout the night or you are awake for extended amounts of time.
As part of our Waking Night service, your carer will be awake and alert at all times through the night; on hand for whatever you might require. They will be able to support with all your care needs whether they are complex or social and be available to offer you companionship, assistance with medication and address any safety concerns you may have, offering you complete reassurance at any hour.
Key decisions such as what time you want to start getting ready for bed and what time you feel you are ready to go to sleep are still your own and our Carers will work to what you require with no pressure of time constraints.
A service that changes as you do
We understand that your care requirements may change as your condition improves or deteriorates. As a result we offer a flexible service that can be regularly reviewed and adapted at any time to suit your needs.
It is quite common following a stay in hospital or a change in surroundings or personal circumstances that you’re not going to know exactly what level of support you require during the night. In these cases, we will look to review your care needs over the first few days of your return home and work closely with you and your family to ensure the safest and most appropriate level of care is provided.
Live in Care
For many of us our home is a treasure trove of memories, where we watched our children grow up, where we laughed and where we cried.
Home to so many precious memories, the thought of ever leaving can be worrying, particularly when faced with reduced independence and the belief that nursing or residential home admission is your only viable option to remain safe.
With Newthings Healthcare live in care service, a Healthcare Assistant or Support Worker can move in to your home with you to provide a bespoke care service, supporting you to remain independent in the comfort of your own home.
Whether you have complex nursing care needs or just require some support in doing everyday tasks, we can provide a service tailored to your needs. Our live-in care service affords your family and friends peace of mind, knowing that you are benefiting from the expert care of highly skilled healthcare professionals, in the place where you are most comfortable.
Unlike a care home where many individuals have to be considered, live-in care is a personal one-to-one service that is tailored to the needs of each individual. A flexible care service is provided, accommodating your regular routine and specific needs, as well as adapting to your changing circumstances.
We understand that having someone share your home can be a very personal matter. For this reason, we take extra care to match our staff sympathetically with your situation and personality, as well as your clinical needs. We also ensure that all of our live-in care staff are fully briefed on your expectations and personal preferences.
Why Choose Live-in Care?
Our live-in care service offers you a high level of flexibility, from simple things such as choosing your meals and watching your favourite programmes on television, through to having the freedom to be active each day knowing there is someone there to support your care requirements.
These may seem simple requests, but such things can have a profound effect on an individual’s well-being. The benefits of allowing someone to retain their individuality and independence throughout illness should not be overlooked; this is particularly true for dementia conditions where maintaining continuity and familiarity of routine is especially important.
There are many ways in which our live-in care service can benefit you:
Enables you to remain living in your own home
Allows you to continue living your chosen lifestyle
Comparable cost to many care homes
One-to-one care, providing you with greater flexibility and personalisation
Continuity of care from a small number of Carers, selected to match your requirements
Available on a short or long-term basis, often at very short notice
Our live-in care service is based on you and your Carer being able to have a good night sleep. Should you need support throughout the night, your Carer can be called upon up to three times. For those whose needs during the night are more complex, we offer a 24 hour care service; this is explained in more detail below.
Continuity of care is one of the key strengths of our homecare service. This is achieved by minimising the number of Carers assigned to each care package. As part of our live-in care service, we will provide you with two, and in some cases three, suitable Carers to work on a rota basis. Whilst our rotas are tailored to suit your requirements, many timetables follow a fortnightly rotation.
24 Hour Care
Our 24 hour care service supports individuals who require a significant level of support throughout the day and night.
This option is also suited to those who do not have the room available for an additional person to sleep overnight and still require care, or those who would prefer not to have a Carer move in with them.
We can arrange for a Carer to look after your care needs during the day, and another Carer to be with you throughout the night. Carers will handover at a time suitable to you. Both Carers will be able to support you with any personal care requirements that you may have, as well as lending a helping hand with household chores.
Medication
We provide 3 forms of assistance with medication:
- Medication prompt – A call to remind you to take medication or a in person visit to ensure that your medication is take, or even a mixture of both
- Medication Assistance – Assistance with opening medication, applying prescribed creams
- Managed medication – We can take full management of your medication from ensuring you have sufficient supplies to administering medication that is required
Respite Elderly Home Care
What Is Respite Care?
We know that caring for a loved one is a huge investment that requires endless patience, love and perseverance. We also know it can be overwhelming at times and it can be difficult to ask for extra help. That’s why we created our home-based respite care service.
Having a respite service in place will enable you to take a break, recharge your batteries and give you some time-out to catch up on hobbies and interests, run some errands or even go away for a few days with friends.
Providing Family Carers With A Break, On Your Terms
The success of this service is all about ensuring you feel completely comfortable with the person who will be providing the care to your loved one. That’s why we ensure there is plenty of time for introductions with the people who we think will work best with you and we pride ourselves in the knowledge, expertise, skill and attention we channel into laying the foundations for a robust package of care.
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